Secure Support
Get real human help from the ShieldsON team — email review, tech support, and household coverage.
Your call-verification codes
A ShieldsON agent on a call with you must read these two numbers back. If they can't, hang up.
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Choose your support level
Email Support Team (humans)
$249/year — included with Premium Membership
A real ShieldsON agent will answer your questions by email.
- Human-reviewed answers to scam & fraud questions
- Forward suspicious emails and get a written verdict
- Priority routing to the ShieldsON team
Full Tech Support
$12.99/month
Live human help with phones, computers, printers and home devices.
- Set up a new phone, tablet, or computer
- Fix printers, Wi-Fi, and smart home glitches
- Includes everything in Email Support
Family / Household Tech Support
$25.99/month
Cover the whole household — kids, seniors, and everyone in between.
- Up to 5 household members covered
- Priority scheduling and faster response
- Includes everything in Full Tech Support
Submit a support request
Subscribe above to unlock this support tier.
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