Privacy Policy

Last updated: May 17, 2026

1. Who we are

ShieldsON ("ShieldsON," "we," "us") provides anti-fraud and online-safety tools for families. You can reach us at support@shieldson.ai.

2. What we collect

Account info — name, email, phone number, and (optionally) profile details you provide.
Safety content — text, screenshots, transcripts, or links you submit for scam checks or coaching, plus the AI's analysis of them.
Trusted Circle — the trusted contacts and advisors you add, and the review requests and responses exchanged with them.
Technical data — device type, browser, IP, app diagnostics, and crash reports.
Community content — ideas, votes, and comments you post on the Future Features board.

3. How we use it

To run the service: detect scams, alert you, and protect the people in your account.
To improve our models and detection quality, using de-identified data where possible.
To communicate with you about safety alerts, account activity, and product updates.
To meet legal obligations and prevent abuse.

4. Who we share it with

We do not sell your personal information. We share data only with vetted service providers (cloud hosting, AI inference, SMS/voice, email delivery) who process it on our behalf under contract, and only when legally required.

5. Your choices

Update or delete your profile at any time from your Account page.
Permanently delete your account, which removes your profile, history, Circle, and screening number.
Contact us at support@shieldson.ai to request a copy of your data or to ask questions.

6. Age of use

ShieldsON is built for adults — primarily seniors and the family members who help protect them. The service is not intended for anyone under 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact support@shieldson.ai and we will delete it.

7. Security

We use encryption in transit, encryption at rest, row-level security in our database, and least-privilege access for staff. No system is perfect — please use a strong, unique password and enable any available two-factor options.

8. International users

Your information may be processed in the United States and other countries where our providers operate. We rely on standard contractual clauses and equivalent safeguards for international transfers.

9. Changes

We will update this policy as the product evolves. Material changes will be announced in-app or by email.